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VISO Catalyst Extension FAQ

  • Optimization

    • Where is the 'Optimize' tab?

      Once the Chrome Extension is installed, the 'Optimize' tab is automatically included into your upload view. Additionally, the tab can be identified by the '' icon.

    • Why do I get a prompt that asks me to connect my channel to VISO Catalyst?

      When you first install the VISO Catalyst extension, we need to verify that you are a BBTV partner. To do this, we connect your channel to our platform. If you are not a BBTV partner, we’ll notify you and provide you with a few options to proceed.

    • What do the stars next to certain fields mean?

      The stars located next to each field rate the terms you are using for your video  to help determine the likelihood they’ll help your video rank higher in YouTube search results.

    • How do I add my video to a playlist or set my video to ‘Private’ from within the 'Optimize' tab?

      From within the ‘Optimize’ tab, on the right hand side of the pane, you can find a dropdown list labeled ‘Public / Playlist’. If you click on this dropdown, you will find the following functions;

      a. The ability to set your video to Public, Private, Unlisted or Scheduled
      b. The ability to share the video upon release via Twitter and/or Google+
      c. The ability to add your video to a Playlist

    • Why can't I connect my account?

      Make sure that you are signing into the correct channel (if you have multiple channels, make sure you’re connecting to one that is partnered with BBTV or an associated network). We highly suggest that you verify which account(s) are partnered with BBTV and ensure that you are signing in to the correct one to use VISO Catalyst.

    • How do I add all tags?

      Once you have created the title and description for your video, if you navigate to the ‘tags’ section you will be prompted to enter your custom tags. Here, in the right hand pane you will see a number of our ‘recommended’ tags for your video. To make it easier for you, we’ve added an ‘ADD ALL’ button in the upper right hand side, and as the name suggests, clicking it will include all the tags from our recommended section to your tags. We’ve also differentiated these tags from your custom tags by placing a ‘’ next to each one.

    • How do I send feedback to you about VISO Catalyst for Chrome?

      To send us feedback about VISO Catalyst for Chrome, please click the ‘Feedback’ button placed below the VISO Catalyst logo on the left hand side of the screen, or send us an email at product@viso.tv.

    • How do I disable or remove the VISO Catalyst Chrome Extension?

      You can disable VISO Catalyst by going to the ‘Extensions’ tab in your Chrome browser and unchecking the box next to the extension.

      There are two ways to remove the VISO Catalyst extension;

      a. Click on the VISO Catalyst logo in the upper right hand side of the toolbar and you will be presented with the option to ‘Remove From Chrome’
      b. You can also navigate to the ‘Extensions’ tab in Chrome to remove VISO Catalyst by clicking:

      Preferences > Extensions > Locate ‘VISO Catalyst’ > Click the Trash Can icon.


  • Thumbnail Editor

    • How do I upload a custom thumbnail?

      You are able to upload a custom thumbnail either by dragging and dropping the image into the designated space, or by clicking on the designated space which will open a Finder/Explorer window.

    • How do I download my custom thumbnail to my computer?

      After you have uploaded a thumbnail and made your modifications, you can download the final image by clicking the ‘download’ icon in the lower right hand side of the Thumbnail Editor.

    • How do I undo recent changes to my thumbnail?

      If you make a mistake while editing your thumbnail, you can undo recent changes by clicking the ‘Undo’ button in the lower right hand side of the Thumbnail Editor.

    • How do I take a photo with my webcam to use as a thumbnail?

      You can take a photo with your webcam by clicking the ‘+’ function in the Photo Editor followed by ‘Webcam’, this will prompt Chrome to request access to your webcam.

    • How do I remove the thumbnail and all modifications?

      If you wish to start over, you can remove your thumbnail and all the modifications you’ve done by clicking the ‘+’ function under the Thumbnail Editor followed by ‘Remove All’. Keep in mind that there is no way to undo this change if you choose this option.

    • How do I change the thumbnail of my video?

      Once you have saved all changes, you can still access the Thumbnail Editor for a specific video by clicking the following;

      Your Profile > Creator Studio > Video Manager > ‘Edit’ next to the appropriate video

      You should now see a ‘Create Thumbnail’ tab, if you click on this then you will be see the Thumbnail Editor.

      Please note that once a video has been published, unless you export/download a thumbnail, you are not able to edit an existing thumbnail.

    • What formats are supported by the Thumbnail Editor?

      We currently support the following formats: .JPG, .GIF, .BMP, and .PNG. We also suggest using a 16:9 aspect ratio, otherwise you will see black bars above and below your thumbnail. The best resolution to aim for is 1280x720 (640x480 minimum).
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